Community Assistant

Tailwind Group, Inc.•College Station, TX

8d•Onsite

About The Position

Tailwind Group is hiring a Community Assistant for The Landing College Station, a garden-style student housing community serving Texas A&M University students. The role focuses on generating new leases and renewals through peer engagement, providing excellent customer service, and supporting daily property operations. The Community Assistant is the first point of contact for prospective residents, conducts tours, and represents the property on and off campus while supporting leasing and occupancy goals. This is a part-time, fully onsite position with a variable schedule of up to 29.5 hours per week. The employee must be available to work at least 12 hours per week between 9:00 a.m. and 6:00 p.m. Weekday and weekend shifts, rotating nights and weekends, and extended hours during the annual turnover period are required. Compensation is $12.00 per hour with potential commission.

Requirements

High school diploma or equivalent.
Strong communication, organization, and customer service skills.
Ability to work in a fast-paced, goal-oriented environment.
Ability to confidently engage with peers and represent the property positively.
Professionalism and reliability.
Ability to work as a motivated self-starter in a team setting.
Ability to receive coaching and act on feedback.
Pass a criminal background check.
Availability to consistently work at least 12 hours per week between 9:00 a.m. and 6:00 p.m.
Ability to work extended hours during turnover, including nights and weekends.
Availability for weekday and weekend shifts and rotating nights and weekends.

Nice To Haves

One or more years of experience in customer service, sales, or retail.
Current enrollment at the local university and current or future resident status.
Experience with Microsoft Office and Entrata software.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Maintain curb appeal and regularly walk and maintain the tour path, model unit, and amenity spaces.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
Follow up with prospects by phone, text, and email using property management systems to maximize conversions.
Drive leasing traffic through on-campus outreach and peer networking.
Participate in planning and executing resident events, move-ins, and community activities.
Support resident lockouts after hours when assigned.
Represent and promote the property positively and professionally on and off campus.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and other amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend regularly scheduled team and one-on-one meetings to stay current on property operations.
Assist with annual unit turnover and execute move-in and move-out procedures.
Work the entire turnover period, including scheduled nights and weekends.
Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
Maintain a professional appearance and follow the company dress code.