Community Assistant

The NRP Group LLC•Austin, TX

About The Position

The Community Assistant at The Element supports the daily management and operations of the community under the direction of the Community Manager, and may perform the Community Manager’s duties in their absence. The role focuses on administrative operations and customer service while helping maintain a quality living environment for residents. Responsibilities span financial and administrative work, leasing and marketing, resident service, and team development. The Community Assistant helps maximize property revenue, maintain accurate records and reporting, support leasing and resident retention, monitor property conditions and service operations, and assist with recruiting and supervising team members. The role may also require work at other properties, errands, emergency and on-call coverage, resident functions, and weekend availability.

Requirements

High school diploma or equivalent.
One year of property management experience or a four-year degree in a related field.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, the IRS Section 42 LIHTC Program, and other laws relating to property-specific guidelines and occupancy standards.
Proficient computer skills, including Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation or another LIHTC designation preferred.
Yardi experience preferred.

Responsibilities

Maximize property cash flow through revenue management, timely rent collection, monitoring banking activity and deposits, reducing delinquencies, and contacting residents about overdue rent.
Monitor Yardi data and ensure accuracy and timely preparation of leasing records, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Assist the Community Manager in meeting revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring financial performance.
Complete required re-certifications at tax credit communities in accordance with company policies and procedures.
Maintain and organize resident files.
Maintain accurate payroll reporting, including e-time editing and bonus preparation.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, and preparing move-in paperwork accurately.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain knowledge of the local market, conduct monthly market studies, and physically shop competing properties bi-monthly.
Assist in monitoring compliance with Fair Housing, tax compliance, and other laws and property-specific occupancy standards.
Review weekly traffic reports and assist with weekly marketing meetings.
Monitor rental activity, onsite sales, marketing outreach, and advertising plans.
Assist in planning and preparing resident events.
Inspect the property and market-ready units daily.
Help monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability or coverage for emergencies, on-call duties, resident and community-affiliated functions, and weekends.
Advise the Community Manager of conditions affecting resident safety or satisfaction and preservation of the property.
Assist the Community Manager with recruiting and selecting team members and adhering to hiring policies, procedures, and core values.
Assist the Community Manager in evaluating and supervising team members.
Occasionally assist at other properties, run errands to support the property, and perform other duties as required.