Community Assistant

The NRP Group LLC•Austin, TX

About The Position

The Community Assistant at The Beckett supports the daily management and operation of the community under the direction of the Community Manager, and may assume the Community Manager’s capacity in their absence. The role focuses on excellent customer service, coordinating property operations, handling administrative responsibilities, and helping establish a quality living environment for residents. Responsibilities span financial and administrative operations, leasing and marketing, resident service, and team development. The position requires property inspections, support for service operations, resident events, leasing activities, accurate records and reporting, and availability for emergencies, on-call duties, resident and community functions, and weekends. Occasional assistance at other properties and errands may also be required.

Requirements

High school diploma or equivalent.
One year of property management experience or a four-year degree in a related field.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 LIHTC Program, and other laws applicable to property guidelines and occupancy standards.
Proficient computer skills, including Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

College education.
Tax Credit Specialist (TCS) accreditation or another LIHTC designation.
Yardi experience.

Responsibilities

Help maximize property cash flow by supporting revenue, reducing delinquencies, collecting rent, monitoring banking activities and deposits, and contacting residents about overdue rent.
Monitor Yardi data and reporting; support accurate and timely leasing records, cash receipts, invoices, disposition statements, monthly closing procedures, and late fees.
Help meet revenue and occupancy goals through market incentives, resident retention, and monitoring financial performance.
Complete required re-certifications at tax credit communities in accordance with company policies and procedures.
Maintain and organize resident files and keep payroll reporting accurate, including e-time editing and bonus preparation.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and preparing move-in paperwork.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain market knowledge, conduct monthly market studies, and physically shop competitors bi-monthly.
Help monitor compliance with Fair Housing, tax compliance, and other applicable laws and occupancy standards.
Review weekly traffic reports and assist with weekly marketing meetings; monitor rental activity, onsite sales, outreach, and advertising plans.
Assist with planning and preparing resident events.
Conduct daily inspections of the property and market-ready units.
Help monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide courteous, professional customer service and advise the Community Manager of conditions affecting resident safety, satisfaction, or asset preservation.
Maintain availability or coverage for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.
Assist the Community Manager with recruiting, selecting, evaluating, and supervising team members, while following hiring policies, procedures, and core values.
Occasionally assist at other properties, run errands as needed, and perform other required duties.