Community Assistant

McKinney Properties•State College, PA

About The Position

The Community Assistant (CA) supports residents’ experience in apartment community living and represents the student housing property positively both on and off the job. The role includes leasing and marketing assistance, resident support, administrative tasks, and community upkeep. Compensation is provided.

Requirements

Positive, enthusiastic, self-starting individual who is committed to helping residents have a strong apartment community living experience.
Ability to represent the student housing property positively both on and off the job.
Ability to communicate effectively with others.
Ability to travel between floors and buildings, including outdoors in varying weather conditions.
Ability to remain stationary (sitting or standing) for 85% of the time and regularly use hands to operate office machinery.
Occasional lifting may be required.

Nice To Haves

Marketing and/or business classes may be helpful, but are not required.

Responsibilities

Greet prospective residents and provide information about floorplans, availability, amenities, and other community details.
Collect prospective resident lead information and follow up.
Become familiar with the leasing process from application through lease signing.
Comply with Fair Housing Laws and company rules and regulations.
Offer input and suggestions regarding promotions; monitor and post on social media.
Assist with distributing or delivering marketing materials and executing housing fairs and other promotional events.
Maintain detailed knowledge of the community, including rent and pricing, vacancies, availability, lease expirations, and square footage.
Complete market surveys as requested by the Property Manager, monitor area trends, and stay current on prospective renters’ needs.
Research competitor marketing and sales materials online and offline.
Assist residents with service requests, enter requests into the software, pass them to maintenance personnel, and close work orders.
Plan and implement social activities and gatherings in common areas.
Monitor community curb appeal and appearance, assist with upkeep as needed, and alert management or maintenance personnel to known issues.
Follow up with residents when necessary to support customer satisfaction.
Maintain open and consistent communication with the Property Manager, Leasing Consultants, and Maintenance team.
Assist with move-in and move-out processes, including inspections, distributing key packets and literature, collecting rental payments, and collecting missing paperwork, as directed by management.
Be available outside business hours to respond to lockouts and other minor service issues.