Community Assistant

Tailwind Group, Inc.•Fayetteville, AR

13d•Onsite

About The Position

The Community Assistant generates new leases and renewals through peer engagement, provides exceptional customer service, and supports day-to-day office operations. The role is the first point of contact for prospective residents, conducts property and unit tours, and represents College Town Fayetteville on and off campus. The Community Assistant supports leasing and occupancy goals and contributes to property operations and resident experience at a cottage-style student housing community serving University of Arkansas students in Fayetteville, Arkansas. This is a part-time, variable-schedule position of up to 29.5 hours per week. The employee must consistently be available for at least 12 hours per week between 9:00 a.m. and 6:00 p.m. Weekday and weekend shifts are required, as are rotating nights and weekends according to property needs. Extended hours, including nights and weekends, may be required during the turnover period. The position is fully in-office and requires onsite presence. Compensation is $12.00 per hour, with potential commission.

Requirements

High school diploma or equivalent.
Pass a criminal background check.
Demonstrated ability to work in a fast-paced, goal-oriented environment.
Strong communication, organization, and customer service skills.
Ability to confidently engage with peers and represent the property positively.
High level of professionalism and reliability.
Motivated self-starter who thrives in a team setting.
Ability to receive coaching and act on feedback.
Ability to work extended hours during turnover, including nights and weekends.
Availability to consistently work a minimum of 12 hours per week between 9:00 a.m. and 6:00 p.m., with weekday and weekend shifts required.
Ability to work onsite in a fully in-office role.

Nice To Haves

One or more years of experience in customer service, sales, or retail.
Current enrollment at the local university and status as a current or future resident.
Experience with Microsoft Office and Entrata software.

Responsibilities

Provide customer service to residents, prospects, vendors, officials, and community members.
Maintain the property's curb appeal, grounds, amenities, common areas, tour path, and model unit.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
Follow up with prospects by phone, text, and email using property management systems to maximize conversions.
Drive leasing traffic through on-campus outreach and peer networking.
Participate in planning and executing resident events, move-ins, and community activities.
Support resident lockouts after hours when assigned.
Represent and promote the property professionally on and off campus.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and other amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend scheduled team and one-on-one meetings about property operations.
Assist with annual unit turnover and execute move-in and move-out procedures, including working the scheduled turnover period.
Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
Maintain a professional appearance and follow the company dress code.