Community and Events Manager

Rockstar•New York, NY

5d•$90,000 - $110,000

About The Position

The Community and Events Manager will own community programming for a network of independent nurse-practitioner practice owners. This includes managing virtual communities, planning virtual and in-person events, and coordinating courses and other resources that support practice owners. The role will build the community operating playbook and work closely with Growth, Product, Engineering, Operations, and other internal stakeholders to set priorities and develop processes that support the network. The position combines community strategy, event management, educational content coordination, and internal operations. The manager will foster relationships among nurse-practitioner entrepreneurs, drive engagement and attendance, and create workflows and campaigns that connect community members with the company at appropriate points in their customer journey.

Requirements

3–5 years of experience in a role combining high ownership, community or event management, and cross-functional execution.
Experience planning and running virtual and in-person events, from webinars to dinners and trips.
Strong relationship-building skills and enthusiasm for supporting clinicians in their entrepreneurial journeys.
A track record of owning a metric that was not fully within one's control and improving it.
Comfort building from a blank page and experimenting to find effective approaches.
Strong written and verbal communication skills, including creating content for nurse practitioners and representing the company at events.

Nice To Haves

Experience in healthcare, health technology, franchise operations, or provider network growth.

Responsibilities

Build and operate the virtual communities, including the Founders Community and the Scaler community.
Develop programming and engagement models for each community and connect them to the customer journey and company content.
Drive community engagement and attendance as indicators of retention and referrals.
Build trusting relationships with nurse-practitioner practice owners.
Plan and run virtual and in-person events for prospective practice launchers and current community members.
Coordinate partnerships with nurse practitioner associations, vendors, influencers, and conferences.
Run webinars, virtual events, courses, in-person dinners, happy hours, and trips, managing budgets, logistics, vendors, and follow-up.
Coordinate course and content production with internal stakeholders and contractors.
Keep educational content current as payer and regulatory conditions change across markets.
Build customer experience workflows for practices in the communities, identifying when and where they should engage with the company.
Create campaigns to reach practice owners at the right time and maintain their engagement.
Work with Growth, Product, and Engineering to automate processes and create effective handoffs as community members become customers.