Community Manager, Events

Pebble•, CA

2d•$80,000 - $100,000•Remote

About The Position

Pebble is hiring a Community Manager to build and manage its owner and prospect community and create a brand people feel they belong to. The role is focused primarily on community management, with events as a major way to bring owners and prospective customers together. The Community Manager will oversee community channels, owner onboarding and engagement, ambassador and referral programs, social media responses, and the flow of community feedback to Product, Service, and Sales. They will also plan and run events nationwide, host trailer tours, and capture and hand off leads to Sales. The position is remote within the United States and involves regular nationwide travel, including periodic trips to Fremont. The schedule is full-time, with evening and weekend work around events.

Requirements

3–5 years of experience in community management, brand community, or owner engagement; ideally in RV, outdoor, automotive, EV, or another high-consideration consumer category.
Demonstrated success growing an active community, with evidence of membership, engagement, and referral results.
Hands-on experience planning and running events involving vendors, budgets, and logistics, and ability to stay calm when plans change on the day.
Strong writing skills and a clear, warm, quick public-facing voice.
Comfort using a CRM and producing simple reports in Excel or Google Sheets.
Willingness to travel often across the United States for events and tow a trailer.
Valid driver's license and clean driving record.

Nice To Haves

Experience with owners' clubs, dealer communities, or RV and camper brands.
Experience working with creators, ambassadors, or influencers.
Familiarity with community platforms such as Discord, Circle, Facebook Groups, or Reddit.
Interest in electric vehicles, off-grid living, or travel-trailer life.
Experience working alongside a sales team and tying community work to revenue.

Responsibilities

Build and own the Pebble owner community, including moving members and conversations from Discord to a Facebook owners group.
Welcome new owners and manage their path from delivery to advocacy through onboarding, check-ins, owner spotlights, and a clear way to ask for help.
Create and launch a customer brand ambassador program, including piloting with beta owners and establishing criteria, perks, and expectations.
Collect owner feedback, tow-vehicle questions, and recurring pain points; summarize and route them to Product, Service, and Sales.
Provide community content and owner stories to support Product, Service, and Sales teams.
Manage social media comments, messages, and posts in Pebble’s brand voice, and work with Service to resolve public complaints publicly.
Create and manage the owner referral program, including its structure, rewards, tracking, and handoff of referred leads to Sales.
Coordinate community content and brand social with Marketing so they present a consistent story.
Plan and run owner meetups, showroom nights, test-tow weekends, partner events, and support at larger shows.
Own the event cycle, including concepts, budgets, vendors, permits, logistics, promotion, on-site execution, and follow-up within 48 hours.
Tow and set up Pebble trailers at events and host tours with sales staff.
Capture event attendees in the CRM and hand warm leads to Sales with notes.
Track success through community engagement, owner community sign-ups, referral and ambassador leads and orders, event attendance, captured leads, and event-sourced orders per dollar spent.