Community Ambassador - The Mark at Knoxville

Landmark Properties•Knoxville, TN

About The Position

The Community Ambassador is at the forefront of the community and delivers service to prospective and current residents to help maximize occupancy. The role guides prospective residents through leasing, helps plan and participate in marketing and community events, and works toward sales goals set by the Associate Community Manager and Community Manager. The position requires effective communication and time management and averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador reports to the Community Manager and has no direct reports or travel. Responsibilities include leasing and marketing support, resident experience, property operations, and participation in move-in and move-out activities. The position also requires on-call rotation participation and after-hours lockout assistance. The work environment typically has moderate noise. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, including outside normal operating hours.
Availability during university closings, including Spring, Fall, and Winter breaks and summer months.
Extended hours as necessary during the turn period.
Ability to perform the physical demands of the role, including frequently standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.

Nice To Haves

Currently pursuing a bachelor's degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Experience with Entrata.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their contents to prospective residents, residents, and guarantors.
Complete sales and leasing tasks in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist with social media promotion and participate in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Help maintain a positive community environment and encourage participation in Residence Life activities.
Assist with resident concerns and conflicts and escalate issues to the appropriate manager as needed.
Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws concerning Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections and trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.