Community Ambassador - The Mark at Knoxville

Landmark Properties•Knoxville, TN

About The Position

The Community Ambassador serves as a primary point of contact for the community, delivering service to prospective and current residents to help maximize occupancy. The role guides prospective residents through leasing, supports marketing and community events, and meets sales goals set by the Associate Community Manager and Community Manager. The position requires effective communication and time management and averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador explains the Housing Contract and related addendums, supports leasing and resident experience activities, responds to inquiries, maintains resident and prospect records, assists with property operations and turn activities, and follows community policies, Fair Housing requirements, corporate procedures, and applicable laws. The role reports to the Community Manager and has no direct reports or travel requirements.

Requirements

High school diploma or equivalent.
Strong organization skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and turn periods; extended hours may be required as necessary.
Ability to meet the physical demands of the job, including frequently standing, walking, sitting, using hands to finger, handle, or feel, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Explain the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Conduct leasing activities in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Promote the community through social media and participation in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts and escalate them to the appropriate manager as needed.
Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond promptly and professionally to internet and telephone inquiries.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.