Community Ambassador - The Standard at Gainesville

Landmark Properties•Gainesville, FL

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals established by the Leasing & Marketing Manager and Community Manager. The Community Ambassador must communicate effectively, meet deadlines, and manage time efficiently. The position reports to the Community Manager and has no direct reports. Responsibilities span leasing, marketing, resident experience, and property operations. The Ambassador communicates housing contract information, conducts leasing and lead follow-up activities, promotes the community, supports resident engagement, handles inquiries and records, assists with packages and maintenance requests, and helps enforce community policies. The role also participates in turn-related activities, including move-in and move-out days, unit inspections, and trash-outs.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Ability to work evening and weekend hours, including resident lockouts as needed.
Availability to work during summer and the turn period.

Nice To Haves

Enrollment in a bachelor's degree program in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents, residents, and guarantors.
Conduct sales-closing tasks in accordance with LEASE Training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist in promoting the community through social media and participation in on- and off-campus marketing events.
Assist with email and text campaigns using Entrata and TextUs.
Represent the community and Landmark Properties professionally.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns and conflicts by escalating them to the appropriate manager.
Perform daily opening and closing checklists, including inspecting the model and tour route and performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Keep detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications.
Enforce community policies and procedures in accordance with the Housing Contract and report Housing Contract violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, and trash-outs.