Community Ambassador - The Standard at Gainesville

Landmark Properties•Gainesville, FL

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals set by the Leasing & Marketing Manager and Community Manager. The position requires effective communication, meeting deadlines, and efficient time management. The Community Ambassador reports to the Community Manager and has no direct reports. Duties may be modified as community needs change and are not an all-inclusive list. The work environment is usually moderately noisy. No travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Ability to work evening and weekend hours, including resident lockouts as needed.
Availability to work during the summer and Turn period.

Nice To Haves

Enrollment in a bachelor's degree program in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents, residents, and guarantors.
Carry out sales-closing tasks in accordance with LEASE Training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Help promote the community through social media and on- and off-campus marketing events.
Assist with email and text campaigns using Entrata and TextUs.
Represent the community and Landmark Properties professionally.
Maintain a positive community environment and encourage participation in Residence Life activities.
Help resolve resident concerns and conflicts by escalating them to the appropriate manager.
Complete daily opening and closing checklists, including inspecting the model and tour route and performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely, professional manner.
Enter maintenance requests as needed.
Keep detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications.
Enforce community policies and procedures in accordance with the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws concerning Fair Housing.
Participate in Turn-related activities, including move-in and move-out days, unit inspections, and trash-outs.