Associate Community Manager - The Mark at Tucson

Landmark Properties•Tucson, AZ

About The Position

The Associate Community Manager is responsible for effectively marketing the community and achieving leasing targets while prioritizing the needs, requests, and follow-up of prospects and residents. The role requires professionalism and courtesy. It reports to the Community Manager and has no direct reports. The position supports leasing and marketing, administration, financial management, staff training, customer service, facilities, and risk control. Duties may be modified as community needs change and are not an all-inclusive list. The work environment generally has a moderate noise level. The employee may infrequently drive for company business, including intrastate or interstate travel, or be subject to air travel. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Professionalism and courtesy when interacting with prospects and residents.
Ability to understand lease documents and related addendums and clearly communicate their contents.
Ability to maintain confidentiality of client, resident, and company information.
Ability to follow company policies and procedures and comply with Fair Housing laws.
Ability to communicate effectively with residents, parents, university personnel, clients, vendors, and staff.
Ability to manage time efficiently and effectively.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff comply with corporate procedures and Fair Housing laws.
Ensure data is accurately entered in Entrata and supports quality follow-up.
Represent the community favorably to achieve property objectives and public recognition.
Generate and track prospective resident traffic using effective marketing techniques.
Conduct or oversee sales-closing activities, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit materials such as market surveys, marketing calendars, guest cards, and service requests on time.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including planning and executing events and Community Ambassador zone walks.
Protect confidential client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Follow Landmark Properties policies and procedures and maintain a clean, professional work environment.
Report time and attendance; manage time efficiently and effectively.
Understand lease documents and related addendums and clearly communicate relevant information to residents, prospects, and parents.
Participate in move-in and move-out activities and assist with corporate projects as requested.
Maximize revenue and occupancy, and operate marketing activities within the approved marketing budget.
Ensure Landmark LEASE protocols are practiced by staff; train leasing staff on campus marketing and locations students frequent.
Train leasing staff to review and explain lease documents and related addendums.
Understand and exceed the needs and expectations of residents, prospects, clients, and vendors.
Maintain effective communication with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resolution of resident conflicts while encouraging respect for individual differences.
Participate in resident retention programs.
Assist the Community Manager in creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation procedures, and provide emergency response and referral services and resources.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the Community Manager’s absence.
Assist the Community Manager with emergency situations in conjunction with the corporate team.