Associate Community Manager - The Mark at Tucson

Landmark Properties • Tucson, AZ

1d

About The Position

The Associate Community Manager is responsible for marketing the community and achieving leasing targets while prioritizing the needs, requests, and follow-up of prospective and current residents. The role requires professionalism and courtesy and reports to the Community Manager. It has no direct reports. Duties may be modified as community needs change.

The position oversees leasing and marketing activities, general administration, financial management, personnel support, customer service, facilities coordination, and risk control. It supports revenue and occupancy goals, resident retention, staff training, property upkeep, and compliance with company policies, Fair Housing laws, lease terms, and community safety procedures.

The work environment typically has a moderate noise level. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

• Professionalism and courtesy in interactions.
• Ability to understand and communicate lease documents and related addendums.
• Ability to maintain confidentiality of client, resident, and company information.
• Ability to follow company policies, procedures, community safety requirements, and Fair Housing laws.
• Ability to communicate effectively with residents, prospective residents, parents, university personnel, clients, vendors, and staff.

Responsibilities

• Prepare marketing plans and develop strategies and programs to meet occupancy goals.
• Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support rent growth.
• Ensure leasing staff comply with corporate procedures and Fair Housing laws.
• Ensure accurate data entry in Entrata and quality follow-up.
• Represent the community favorably and use marketing techniques to generate and track prospective resident traffic.
• Oversee sales activities, including appointments, lead generation, tours, model upkeep, and traffic follow-up.
• Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
• Keep social media channels updated to promote the property.
• Oversee renewal kick-off activities, including events and Community Ambassador zone walks.
• Maintain confidentiality of client, resident, and company information.
• Attend and contribute to staff, special, and emergency meetings; follow company policies and procedures; maintain a clean, professional work environment; and report time and attendance.
• Understand lease documents and addendums and clearly communicate relevant information to residents, prospective residents, and parents.
• Participate in move-in and move-out activities, manage time efficiently, and assist with corporate projects as requested.
• Maximize revenue and occupancy and operate marketing activities within the approved budget.
• Ensure staff practice Landmark LEASE protocols and train leasing staff on campus marketing and locations frequented by students.
• Train leasing staff to review and explain lease documents and addendums.
• Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
• Communicate effectively with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resolve resident conflicts while encouraging respect for individual differences.
• Participate in resident retention programs.
• Assist the Community Manager with creating and implementing a successful turn plan.
• Walk the property regularly to identify and address maintenance issues.
• Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation procedures, including providing emergency response and referral resources.
• Document and address resident behavior that violates the law or lease agreement.
• Identify and report safety and security risks to the Community Manager.
• Prepare and submit incident reports in the Community Manager’s absence.
• Assist the Community Manager in handling emergencies in coordination with the corporate team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed