Community Ambassador/Receptionist & Guest Services
About The Position
The Community Ambassador/Reception & Guest Services role creates a welcoming, inclusive environment while ensuring smooth front desk operations and coordinating meetings and events. The role is a key point of contact for visitors, residents, and internal teams, supporting community engagement and operational efficiency. It reports to the Lead Office Services Associate or Client Relations Manager and is classified as non-exempt. The position welcomes visitors and community members, provides information about services and amenities, manages the reception area and incoming calls, and coordinates meetings and events. Duties also include arranging meeting rooms, audiovisual equipment and catering; preparing materials; supporting virtual and in-person meetings; sharing community updates; and building relationships with community members. The role requires a high school diploma or equivalent and at least one year of related experience. An associate or bachelor’s degree is preferred.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in customer service, front desk operations, hospitality, or a related field.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Experience with video conferencing tools such as Teams or Zoom.
- Basic knowledge of office equipment and administrative systems.
- Strong customer service orientation and a client-first mindset.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Attention to detail and a high level of accuracy.
- Problem-solving skills and the ability to make sound decisions within scope.
- Ability to handle confidential information with discretion.
- Positive attitude and strong interpersonal and relationship-building skills.
- Adaptability, flexibility, and ability to prioritize changing demands.
- Basic technical troubleshooting skills for meeting and conferencing tools.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand, or sit for an extended period of time.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Welcome visitors and community members professionally and help create a positive first impression.
- Understand individuals’ needs and provide accurate information about community services, amenities, and events.
- Manage front desk operations and maintain an organized, professional reception area.
- Handle incoming calls, route inquiries, and support clear internal communication.
- Coordinate and schedule meetings, confirming participant availability and required resources.
- Manage meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
- Prepare and distribute meeting agendas, presentations, and supporting documents.
- Provide technical support for virtual and in-person meetings and troubleshoot issues as needed.
- Plan and support community events, including logistics, invitations, and on-site execution.
- Facilitate communication across departments and distribute community updates through various channels.
- Build relationships with community members, encourage engagement, and gather feedback for continuous improvement.
- Participate in ongoing training programs to improve role effectiveness and service delivery.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
