Guest Services Ambassador - OWO

ASM Global•New York, NY

1d•Onsite

About The Position

The Guest Services Ambassador supports the guest services desk and helps create a welcoming environment at One World Observatory. This highly interactive position is central to daily operations and serves as a primary point of contact for guest information and assistance. Ambassadors help guests navigate the attraction, respond to their needs professionally and attentively, and contribute to unique, memorable experiences. The role includes providing in-person and phone support, sharing information about landmarks and local dining, helping guests with ticket orders and private tour purchases, and learning the Observatory’s layout and experiences to answer questions. The position is based onsite at One World Observatory in New York City and may involve non-traditional and extended hours, including nights, weekends, and holidays. Compensation is $22.00 per hour, plus a 401(k) plan.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
At least one year of experience as a host in operations or a related field such as attractions, entertainment, or hospitality is preferred.
Experience working in a high-volume service venue.
Skill with Microsoft Office Suite applications, including Excel, PowerPoint, and Word.
Prior experience using point-of-sale systems.
Strong attention to detail, organization, and time-management skills.
Professional, high-level customer service skills and an energetic, outgoing, proactive approach to work.
Fluency in spoken and written English.
Ability to learn, retain, and recite historical and technical information.
Ability to interact with coworkers to support compliance with company service standards.
Flexibility to work extended hours, including nights, weekends, and holidays, as business needs require.
Ability to speak loudly and clearly and present information with a commanding presence.
Sufficient mobility for assigned tasks, including constant reaching and bending for extended periods.
Ability to lift up to 50 pounds comfortably.

Nice To Haves

Some college education preferred.
At least one year of experience as a host in operations or a related attractions, entertainment, or hospitality field is preferred.
Conversational ability in multiple languages is a plus.

Responsibilities

Provide in-person and phone customer service by engaging guests, answering questions, resolving issues, and helping ensure a positive experience.
Provide general information about major landmarks and local dining options.
Assist guests with processing ticket orders and purchasing private tour experiences.
Learn and retain information about the Observatory layout and experience locations, and use it to answer guest inquiries.
Follow direction and work collaboratively as a team member.
Engage guests enthusiastically in a busy, interactive environment and present information clearly and concisely.
Help ensure guest safety while on tours or in assigned areas.
Follow safe work habits, safety policies, procedures, and regulations; complete company-wide and job-specific safety training.
Perform additional duties as needed or assigned by management, including documenting call information, updating customer information, producing call reports, selling admission tickets, and upselling products.