Observatory Ambassador - OWO

ASM Global•New York, NY

1d•Onsite

About The Position

The Observatory Ambassador is a dynamic, guest-facing role at One World Observatory dedicated to creating memorable experiences for visitors. The position focuses on the overall guest journey and helps local, national, and international guests connect meaningfully with the Observatory’s offerings. Ambassadors contribute to a welcoming, informative, and engaging environment that enhances each guest’s visit. The role is based on site at One World Observatory in New York City. Compensation is $21 per hour, plus a benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan. Work may include non-traditional hours, including nights, weekends, and holidays as necessary.

Requirements

At least one year of experience hosting in an attractions, entertainment, or hospitality environment.
Energetic and outgoing personality.
Ability to engage guests and work in a busy, highly interactive environment.
Ability to consistently demonstrate professionalism and a high level of customer service.
Ability to memorize historical and technical information.
Sufficient mobility to perform assigned tasks, including constant reaching, bending, pushing, and pulling for extended periods.
Ability to stand for extended periods.
Ability to lift and transport items weighing 10–20 pounds, and occasionally 30 pounds.
Ability to work non-traditional hours, including nights, weekends, and holidays as necessary.

Nice To Haves

Multilingual capabilities.
Sign language capabilities.

Responsibilities

Greet guests as they enter assigned areas.
Ensure guests’ safety while on tours or in assigned areas.
Provide excellent customer service by engaging guests, answering questions, resolving issues, and providing assistance.
Retain learned knowledge and share operational information with guests, including the observatory layout and experience locations.
Present information to guests concisely and audibly, speaking loudly and clearly with a commanding presence.
Perform other duties as necessary or as required by management.