Guest Services Specialist/Receptionist
About The Position
Opensity Solutions is a tech-enabled managed services organization serving law firms, financial institutions, and professional services firms. Its services include technology, administrative support, document processing, marketing and communications, billing, records governance, workflow automation, consulting, and hospitality and facilities services. The Guest Services Specialist is the first point of contact for clients, visitors, and employees, helping create memorable, elevated, and professional workplace interactions. The role handles guest arrivals, communications, administrative tasks, and workplace coordination to support smooth operations and exceptional customer service. It includes moving around the workplace rather than remaining at a reception desk. The compensation range is $26.00–$31.00 USD per hour. Actual compensation depends on the individual's location, skills, experience, and qualifications. Eligible employees receive access to a comprehensive benefits package. Opensity is committed to an inclusive, equitable, and accessible workplace and provides equal employment opportunities and reasonable accommodation throughout recruitment and employment.
Requirements
- High school diploma or equivalent.
- Experience working in a corporate or legal environment.
- Experience partnering with facilities, catering, and AV teams to ensure meetings and offices are set up properly.
- Ability to support a high volume of communication via email, Teams, and in person.
- Comfort working in a role that involves moving around the workplace rather than staying behind a reception desk.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand, or sit for an extended period of time.
Nice To Haves
- College degree preferred.
Responsibilities
- Book and manage the day-to-day experience of conference rooms, visitor offices, and MPR spaces.
- Stay aware of arriving clients, candidates, visiting employees, and guests to ensure a smooth arrival experience.
- Provide an elevated experience through proactive and engaged communication, a sense of urgency, and collaboration.
- Handle phone calls, greet guests, and perform administrative tasks to support smooth operations and exceptional customer service.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
