Guest Services Specialist

Holland & Knight•Miami, FL

10d•Onsite

About The Position

The Guest Services Specialist provides professional and responsive guest services for the conference facilities department at the Miami office. The role supports the coordination and execution of meetings and events, helps arrange catering and vendor orders, and assists with meeting logistics. It also involves maintaining kitchens, conference rooms, visitor offices, and supplies; performing light administrative tasks; and serving as a backup receptionist. Additional duties and special projects may be assigned.

Requirements

Bachelor’s degree required.
At least 2 years of experience in a related area, such as event coordination, hospitality, or restaurants.
Exceptional customer service and communication skills with people at all levels.
Detail-oriented.
Ability to manage multiple projects.
Ability to conduct projects with little supervision.
Ability to maintain a professional demeanor under pressure.
Professional appearance and manner when interacting with clients, attorneys, and staff.

Responsibilities

Assist in coordinating and executing meetings and events.
Assist caterers with meetings and events, including communicating with vendors and placing orders.
Use knowledge of office and conference layouts to facilitate meeting logistics.
Collaborate with other departments, including marketing.
Maintain and stock kitchens, conference rooms, and visitor offices.
Set up and break down beverage, coffee, and food arrangements for daily meetings.
Manage supplies inventory and maintain kitchen pantries, coffee machines, and other appliances.
Perform light administrative duties, including scanning, copying, and invoicing.
Serve as a backup receptionist by answering and directing calls and greeting guests and visitors.
Complete special projects and additional duties as assigned.

Benefits

Comprehensive medical plans, including PPO and HDHP options, with coverage for domestic partners.
Dental and vision plans, including coverage for domestic partners.
Life and AD&D insurance.
Short- and long-term disability insurance.
Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
Dependent care FSAs.
Health advocacy services.
Behavioral health and counseling resources for family members.
401(k).
Profit sharing.
Backup dependent care.
Senior care planning support.
Resources for individuals with developmental disabilities and their caregivers.
Paid holidays and other paid time off, including paid leave for new parents.