Guest Services Specialist

Holland & Knight LLP • Miami, FL

12d • Onsite

About The Position

The Guest Services Specialist provides professional and responsive guest services for the conference facilities department. This position is based in the Miami office and supports meetings and events, conference and kitchen readiness, guest reception, and light administrative work.

Requirements

• Bachelor’s degree required.
• At least 2 years of experience in a related area, such as event coordination, hospitality, or restaurants.
• Exceptional customer service and communication skills with people at all levels.
• Detail-oriented.
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain a professional demeanor under pressure.
• Professional appearance and manner when interacting with clients, attorneys, and staff.
• Ability to sit or stand for extended periods.
• Moderate or advanced keyboard usage.
• Ability to lift at least 35 pounds.

Responsibilities

• Assist with coordinating and executing meetings and events.
• Assist caterers, including communicating with vendors and placing orders.
• Use familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage supply inventory and maintain kitchen pantries, coffee machines, and other appliances.
• Perform light administrative duties, including scanning, copying, and invoicing.
• Serve as a backup receptionist by answering and directing calls and greeting guests and visitors.
• Complete special projects and additional duties as assigned.

Benefits

• Comprehensive medical plans, including PPO and HDHP options.
• Dental and vision plans, including domestic partner coverage.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• Dependent care FSAs.
• Health advocacy services.
• Behavioral health and counseling resources for family members.
• 401(k).
• Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.

What This Job Offers

• Job Type: Full-time