Guest Services Specialist

WHITE ELEPHANT RESORTS MANAGEMENT LLC•Aspen, CO

13d•$0 - $22•Onsite

About The Position

White Elephant Aspen, part of White Elephant Resorts, is seeking a full-time, year-round Guest Services Specialist for its Guest Services team. The role delivers luxury hospitality in Aspen by welcoming guests, helping them feel at home, supporting smooth arrivals and departures, and providing safe transportation in hotel vehicles. The specialist also offers local recommendations and helps guests make the most of seasonal activities and the surrounding area. The position involves guest greeting and room escort, luggage handling, guest deliveries, amenity preparation, seasonal ski and bike valet services, and maintaining hotel vehicles and public areas. The specialist works with Concierge, Front Desk, and Bell teams to provide a seamless guest experience.

Requirements

Valid driver’s license and a clean driving record for at least 3 years.
Genuine passion for service and a positive, can-do attitude.
Ability to work in high-altitude, snowy conditions.
Strong communication skills and comfort working in a fast-paced, luxury environment.

Nice To Haves

Prior hospitality or guest service experience.
Knowledge of Aspen and surrounding areas.
Familiarity with ski and bike equipment.

Responsibilities

Greet and escort guests to their rooms, providing an overview of hotel services and amenities.
Provide safe and courteous transportation throughout Aspen, including to and from the airport.
Assist with luggage handling, guest deliveries, and amenity preparation.
Operate seasonal services such as ski and bike valet.
Maintain the cleanliness, safety, and readiness of hotel vehicles and public areas.
Collaborate with Concierge, Front Desk, and Bell teams to ensure a seamless guest journey.
Provide knowledgeable local recommendations to guests.