Guest Services Ambassador

Aparium Hotel Group•Fargo, ND

15h

About The Position

The Guest Services Ambassador owns the guest experience at Jasper Hotel, providing gracious, personalized hospitality from arrival through departure. This role goes beyond traditional front desk duties: Ambassadors act as knowledgeable hosts, hotel tour guides, and local experts who help guests feel at ease and make their stays distinctive. They use details about guests to provide thoughtful recognition and personal touches, accommodate requests, and adapt to guest needs by taking on duties such as bellman, valet, or greeter as required. The position is part-time. The ideal candidate has open availability between 7 AM and 11 PM and can work up to three weekends per month. Shifts may include days, nights, weekends, and holidays. The role requires handling guest luggage, including lifting up to 25 pounds and pushing a bell cart carrying luggage weighing up to 100 pounds.

Requirements

At least one year of guest or customer service experience in luxury goods or services, or a comparable combination of education and experience is suggested.
Professional proficiency in English reading, writing, and verbal communication.
Intermediate Microsoft Excel and Word skills for creating spreadsheets or proposals.
Ability to lift up to 25 pounds when handling guest luggage.
Ability to push a bell cart carrying guest luggage weighing up to 100 pounds.
Ability to work varied shifts, including days, nights, weekends, and holidays.
Open availability from 7 AM to 11 PM and availability to work up to three weekends per month are desired.

Nice To Haves

Passion for the people, place, and culture of the local community.

Responsibilities

Provide professional, caring hospitality in all guest interactions.
Manage the guest experience from reservation details and arrival through local recommendations, departure, and ongoing satisfaction checks.
Accommodate special requests when possible, using sound judgment and prioritizing the guest’s needs.
Guide guests through hotel experiences and personalize service based on their preferences.
Use hotel systems to enter, update, and use accurate information across guest communication channels from pre-arrival through post-departure.
Track guest details and requests carefully to ensure nothing is overlooked.
Adapt to guest needs by taking on duties such as bellman, valet, or greeter when needed.
Maintain professionalism, discretion, and a calm, engaging presence.
Apply knowledge of service standards and procedures to resolve guest concerns independently and recommend service improvements to the Guest Service Manager.
Collaborate with coworkers and other departments, respond to feedback, and help mend working relationships when disagreements arise.
Go beyond role expectations to assist guests and coworkers, cross-train in other departments, and fulfill reasonable manager requests.