Community Account Specialist

Essex Property Trust•San Francisco, CA

8d•$27 - $31•Onsite

About The Position

The Community Account Specialist is responsible for the community’s accounting operations, including posting payments, processing Deposit Accounting forms, completing Final Deposit Accounting, and handling other administrative and customer service duties. The role supports residents through the move-in and collection processes, resolves customer escalations, and maintains accurate accounting systems and records. It also supports legal proceedings related to unpaid rent and works with internal and external stakeholders in accordance with company policies, procedures, and applicable laws. The position is based primarily at an Essex office location and requires a five-day workweek that will likely include weekend coverage. Occasional travel is required for meetings, training, community visits, and court appearances. The work includes extended periods sitting at a desk or workstation and regularly delivering resident notices, which may involve prolonged walking and stair use.

Requirements

High school diploma or equivalent required.
Valid driver's license required.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents and solve problems involving several options.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices.
Strong organization and demonstrated project management skills.
Ability to exercise initiative.

Nice To Haves

College degree preferred.
One year of experience in a customer service environment preferred.

Responsibilities

Communicate with residents about the move-in process, ledger balances, past move-out balances, and eviction status; resolve customer escalations promptly and accurately.
Provide a high level of customer service to residents, vendors, teammates, and corporate departments through collaboration and communication.
Ensure compliance with company money management and accounts receivable policies and procedures.
Manage collections, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Complete accounting duties, including revenue management and timely processing of Deposit Accounting and Accounting Month End.
Keep systems current and accurate to support data integrity and reporting.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad hoc requests and reports as needed.
Follow Essex policies and procedures while managing relationships with Accounting, Legal, and other internal and external stakeholders.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC requirements.
Maintain regular, consistent, and timely attendance.
Meet job requirements and assignments.