Community Account Manager

Optimum • San Angelo, TX

2d

About The Position

As a Community Account Manager (CAM), you will manage a portfolio of multifamily dwelling properties and grow and maintain market share by acquiring new movers, winning back former customers, and upgrading existing customers to maximize monthly recurring revenue. You will build and manage onsite relationships with leasing staff, help maximize marketing agreements, educate staff and residents about Optimum products and service reliability, position Optimum favorably against competitors, and support contract renewals. You will also work with onsite sales personnel and internal field operations to increase customer penetration at new properties and reach prospective customers promptly.

Requirements

• At least 5 years of related experience.
• Ability to travel up to 75%.
• Strong communication skills.
• Proficiency in Microsoft Excel and the Microsoft Office suite.
• Business development experience emphasizing new-customer acquisition and relationship management.
• Self-motivation and ability to work independently.
• Computer skills, including Windows-based applications, Salesforce, sales order entry, and CRM platforms.
• Strong people and relationship management skills.
• Valid driver’s license in good standing in the state of current residence.

Responsibilities

• Consistently achieve monthly sales and revenue quotas and key performance indicators.
• Coordinate marketing events and build relationships with sales staff, leasing staff, and homeowners associations while representing Optimum’s brand and products and providing service excellence.
• Conduct onsite and virtual visits with property staff, replenish sales collateral, and educate leasing staff about product offers and the value of the Optimum brand.
• Schedule quarterly or semiannual reviews with property staff to review the property, understand business trends, and discuss performance against targets.
• Liaise between property management and internal Technical Operations, Construction, and Sales Support teams to address service issues affecting timely, high-quality service delivery.
• Track and report sales, events, visits, and property escalations in a timely manner.
• Serve as a point of contact for bulk property management staff and coordinate new-customer onboarding and de-bulk events.
• Perform other duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed