Community Account Manager

Optimum • Bossier City, LA

1d

About The Position

The Community Account Manager (CAM) manages a portfolio of multi-dwelling unit properties and grows and maintains market share by acquiring new movers and win-back customers, upgrading existing customers, and maximizing monthly recurring revenue. The CAM develops and manages relationships with onsite leasing staff to make the most of marketing agreements, educate staff and residents about Optimum’s products and service, position the company favorably against competitors, and support contract renewals.

The role also supports customer penetration at newly built properties by coordinating with onsite sales personnel and internal field operations to reach prospective customers early. The CAM represents Optimum at properties and community events, monitors property performance, reports sales activity and escalations, and coordinates with internal teams to address service issues and customer onboarding.

Requirements

• At least 5 years of related experience.
• Ability to travel up to 75%.
• Strong communication skills.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Business development experience, particularly in new-customer acquisition and relationship management.
• Self-motivation and ability to work independently.
• Computer skills, including Windows-based applications, Salesforce, sales order entry, and CRM platforms.
• Strong people and relationship management skills.
• A valid driver’s license in good standing in the state of current residence must be maintained.

Responsibilities

• Achieve monthly sales and revenue quotas and key performance indicators.
• Coordinate marketing events and build relationships with sales staff, leasing staff, and homeowners’ associations while representing Optimum’s brand and products and providing service excellence.
• Conduct onsite and virtual visits with property staff; update and replenish sales collateral; and educate leasing staff about new and existing product offers and the value of the Optimum brand.
• Schedule quarterly or semiannual reviews with property staff to tour properties, understand business trends, and review performance against established targets.
• Liaise between property management and internal Technical Operations, Construction, and Sales Support teams to address service issues affecting timely, exceptional service.
• Track and report sales, events, visits, and property escalations in a timely manner.
• Serve as a point of contact for bulk property management staff and coordinate new-customer onboarding and de-bulk events.
• Perform other duties assigned by the supervisor.
• Work with onsite sales personnel and internal field operations to maximize customer penetration at newly built multi-dwelling unit properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed