Community Account Manager

Altice USA • Midland, TX

1d

About The Position

The Community Account Manager manages a portfolio of multi-dwelling unit properties and grows and maintains market share by acquiring new movers and win-back customers, upgrading existing customers, and maximizing monthly recurring revenue. The role develops onsite relationships with leasing staff to make the most of marketing agreements, educate staff and residents about Optimum’s products and service reliability, position the company favorably against competitors, and support contract renewals. The manager also works with onsite sales personnel and internal field operations at newly assigned properties to maximize customer penetration in new builds and be first to reach prospective customers.

The position involves meeting sales and revenue targets, coordinating marketing events and property visits, reviewing property performance with management, resolving service issues with internal teams, reporting sales activity and escalations, and coordinating onboarding and de-bulk events with bulk property management staff. Travel of up to 75% is required.

Requirements

• At least 5 years of related experience.
• Ability to travel up to 75%.
• Strong communication skills.
• Proficiency in Microsoft Excel and Office Suite programs.
• Business development experience emphasizing new-customer acquisition and relationship management.
• Self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and ability to work with Salesforce, sales order entry, and CRM platforms.
• Strong people and relationship management skills.
• Valid driver’s license in good standing in the state of current residence, maintained throughout employment.

Responsibilities

• Consistently achieve monthly sales and revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales staff, leasing staff, and homeowners’ associations while representing the brand and products and providing service excellence.
• Conduct onsite and virtual visits with property staff, update and replenish sales collateral, and educate leasing staff about product offers and the Optimum brand.
• Schedule quarterly or semi-annual reviews with property staff to review the property, understand business trends, and discuss performance against targets.
• Liaise between property management and Technical Operations, Construction, and Sales Support to address service issues affecting timely, exceptional service.
• Track and report sales, events, visits, and property escalations in a timely manner.
• Serve as a point of contact for bulk property management staff and coordinate new-customer onboarding and de-bulk events.
• Perform other duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed