Community Account Specialist

Essex Property Trust•Los Angeles, CA

12d•Onsite

About The Position

The Community Account Specialist is responsible for the community’s accounting operations, including posting payments, processing deposit accounting forms, completing final deposit accounting, and handling related administrative and customer service duties. The role supports revenue management, collections, accurate records, and compliance with company policies and applicable laws. It also involves communicating with residents, resolving escalations, collaborating with internal and external stakeholders, and supporting legal proceedings related to unpaid rent. The position is based primarily at an Essex office location. It requires a five-day workweek that will likely include weekend coverage, regular attendance, and occasional travel for meetings, training, community visits, and court appearances. The work involves extended periods at a desk and delivering resident notices, which may require prolonged walking and stair use.

Requirements

High school diploma or equivalent.
Valid driver's license.
Excellent verbal and written communication skills.
Ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices in order to achieve general results and deadlines.
Strong organizational and project management skills.
Ability to exercise initiative and meet job requirements and assignments.

Nice To Haves

College degree.
One year of experience in a customer service environment.

Responsibilities

Communicate with residents about the move-in process, ledger balances, past move-out balances, and eviction status.
Resolve customer escalations in a timely and accurate manner.
Provide a high level of customer service to residents, vendors, teammates, and corporate departments through collaboration and communication.
Comply with company money management and accounts receivable policies and procedures.
Manage the collection process, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Complete accounting responsibilities, including revenue management and timely processing of Deposit Accounting and Accounting Month End.
Keep systems up to date and accurate to support data integrity and reporting.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad hoc requests and reports as needed.
Follow Essex policies and procedures and manage relationships with internal and external stakeholders, including Accounting and Legal.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.