Community Account Specialist

Essex Property Trust•San Francisco, CA

2d•$27 - $31•Onsite

About The Position

The Community Account Specialist is responsible for the community’s accounting operations, including posting payments, processing Deposit Accounting forms, completing Final Deposit Accounting, and performing other administrative and customer service duties in compliance with company policies and processes. The role communicates with residents about move-ins, ledger balances, past move-out balances, and eviction status, and resolves customer escalations promptly and accurately. The specialist supports the collection process and accounts receivable, maintains accurate systems and records, and completes revenue management, Deposit Accounting, and month-end accounting tasks. The position may support legal proceedings related to unpaid rent, including unlawful detainer, small claims, and eviction processes. It also requires effective coordination with residents, vendors, teammates, corporate departments, and internal and external stakeholders. The role is primarily performed at an Essex office location and requires a five-day workweek that will likely include weekend coverage. Work involves extended periods at a desk or workstation and regularly delivering resident notices, which may require prolonged walking and stair use. Occasional travel is required for meetings, training, community visits, and court appearances.

Requirements

High school diploma or equivalent required.
Valid driver's license required.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized, with demonstrated project management skills.
Ability to exercise initiative and meet job requirements and assignments.
Regular, consistent, and timely attendance.
Ability to work a five-day workweek that will likely include weekend coverage.

Nice To Haves

College degree preferred.
One year of experience in a customer service environment preferred.

Responsibilities

Communicate with residents about the move-in process, ledger balances, past move-out balances, and eviction status.
Resolve customer escalations in a timely and accurate manner.
Provide customer service to residents, vendors, teammates, and corporate departments through collaboration and communication.
Ensure compliance with company money management and accounts receivable policies and procedures.
Manage the collection process, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Complete accounting responsibilities, including revenue management and timely processing of Deposit Accounting and Accounting Month End.
Keep systems current and accurate to support data integrity and reporting.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad hoc requests and reports as needed.
Follow Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting and Legal.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC requirements.
Maintain regular, consistent, and timely attendance.
Travel occasionally for meetings, training, community visits, and court appearances.