Account Executive - Community

SPS Commerce • Minneapolis, MN

9d • Hybrid

About The Position

SPS Commerce is hiring a quota-carrying Community Account Executive to work with supplier sales leads generated through retail partner programs. The role focuses on understanding prospects’ needs and recommending suitable solutions, with an emphasis on complex or enterprise-level opportunities. The Account Executive works to maximize immediate opportunities while building potential for future growth, and helps suppliers move efficiently through a successful sales cycle while providing a strong customer experience.

The position requires regular in-office presence at SPS Commerce’s Minneapolis office under a hybrid work model. Total annualized on-target compensation is $90,000, including base salary and commissions. SPS Commerce describes its benefits package as comprehensive and designed to support employee health, well-being, and financial security; benefits vary by country.

Requirements

• Bachelor’s degree and 2 years of relevant work experience, or some post-secondary education and 3 years of relevant work experience.
• Clear, concise, and confident verbal, non-verbal, and written communication, including effective listening and the ability to create relevant, engaging written content.
• Demonstrated integrity, relationship-building, and leadership behaviors.

Nice To Haves

• Ability to translate and clearly communicate business issues and technical information to people with varied levels of expertise.
• Detail-oriented approach.
• Collaborative problem-solving ability.
• Retail experience or expertise.

Responsibilities

• Execute retailer-directed leads by investigating prospects’ current environments and prescribing suitable solutions, especially for complex change-management events involving enterprise-level trading partners or users of competing solutions.
• Represent retail partners by communicating their value, rationale, timelines, and requirements to suppliers and securing commitments through signed agreements.
• Document activity, findings, progress, insights, and pipeline velocity using Salesforce.com and Gong.
• Navigate supplier organizations and use tools such as ZoomInfo to engage the appropriate contacts and align business, technical, and third-party resources needed for decisions.
• Define and execute next steps to move sales cycles to a decision in line with program timelines.
• Handle objections using retailer messaging, the SPS account team, and available resources, aiming to avoid unnecessary escalation to the buying organization.
• Use discovery questions to understand suppliers’ current environments and qualify potential opportunities beyond the immediate request.
• Provide timely feedback about lead and program quality, manage retailer expectations, and escalate known or anticipated issues and complications.
• Partner with Supplier Sales SAE’s as needed to maximize immediate or future opportunities.
• Build strategic relationships with named accounts and guide suppliers through effective sales cycles and positive customer experiences.
• Understand the core parties involved in suppliers’ retail-fulfillment supply chains, including 3PLs, brokers, and EDI providers, and their dependencies.

Benefits

• Comprehensive benefits package intended to support employee health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level