Associate Account Executive - Community

SPS Commerce • Minneapolis, MN

6d • $60,000 • Hybrid

About The Position

The Associate Account Executive - Community contacts retail industry leads generated by an internal sales group to maximize opportunities within retailer partner programs. The role provides real-time updates as part of an account team and leads and drives new sales, cross-selling, and up-selling opportunities. Direct sales account for 100% of the role, and performance is measured by the close rate of assigned leads.

This position follows a hybrid work model, with regular in-office presence three days per week at the Minneapolis office.

Requirements

• Bachelor’s degree, or some post-secondary education plus two years of relevant sales experience in outside sales, inside sales, retail sales, or telemarketing.
• Excellent communication, interpersonal, and customer engagement skills.
• Ability to translate, simplify, and clearly communicate complex business processes verbally and in writing to people with varied levels of expertise.
• Process-focused approach and meticulous attention to detail.
• Demonstrated integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement and support, and leadership behaviors.

Nice To Haves

• One or more years of experience selling in outside sales, inside sales, retail sales, or telemarketing.
• Proven competence with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and Salesforce.com.

Responsibilities

• Execute retailer-directed leads by investigating each supplier’s current environment and prescribing suitable solutions.
• Act as a consultant to the supplier community and an extension of retail partners by communicating partner value, rationale, timelines, and requirements.
• Drive adoption through signed agreements with retail customer vendors as part of coordinated campaigns and by target dates.
• Address supplier objections and barriers and effectively convey supplier feedback to retailers as needed.
• Collaborate with account teams to identify and maximize future supplier upsell opportunities, from small businesses to enterprise-level businesses.
• Adopt and apply new Community program strategies.
• Maintain internal and external customer satisfaction through timely, professional responses and effective collaboration with the SPS account team and management.
• Provide early and ongoing feedback on program quality, manage retailer expectations, and escalate known or anticipated issues and complications.
• Complete calls and emails within expected timelines and according to program dates and team service-level agreements.
• Document activity, key findings, progress, insights, and pipeline velocity in Salesforce.com.

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level