Associate Account Executive

Common Thread Collective • Remote, California, CA

19h • $60,000 - $130,000

About The Position

The Associate Account Executive drives growth by managing a portfolio of eCommerce brands, building trust-based client relationships, and identifying opportunities to expand partnerships. The role combines strategic account management with proactive sales execution, helping clients realize the value of CTC’s services while meeting or exceeding monthly and quarterly upsell targets. It is primarily client-facing and involves developing relationships with brand stakeholders, serving as a trusted partner, and collaborating with internal service teams to lead expansion conversations from start to finish.

The role owns expansion and renewal opportunities from discovery through proposal, objection handling, negotiation, and close. It also maintains an active, accurately forecasted upsell pipeline; identifies growth opportunities from account performance, client objectives, and market trends; and prepares proposals, scopes, and contracts. The Associate Account Executive works with teams including Channel Leaders, TikTok Shops, Strategy, Creative, Email, and Operations to align client needs with CTC’s capabilities and deliver measurable business impact.

The position requires proactive client communication, strong understanding of client satisfaction and contract timing, and coordination with account strategy leads to address risks and support renewals. The Associate Account Executive is also expected to use AI tools to improve preparation and account insights, maintain high standards of professionalism and operational quality, meet commitments, and pursue continuous improvement.

Requirements

• Significant experience identifying, developing, and closing expansion opportunities within existing client relationships; prior ownership of sales conversations and closed revenue is emphasized as a top requirement.
• At least 2 years of experience in account management, client success, or consultative sales, with responsibility for revenue growth and retention.
• Ability to lead a structured sales process from opportunity identification and discovery through proposal, objection handling, negotiation, and close.
• Strong CRM discipline, including maintaining accurate records, managing next steps, keeping deal stages current, and providing clear pipeline visibility.
• Experience preparing proposals, scopes, and contracts that connect client needs with clear business value.
• Strong understanding of eCommerce, including customer acquisition, retention, merchandising, promotions, and drivers of profitable growth.
• Knowledge of paid advertising platforms such as Meta, Google, and AppLovin; email/SMS marketing; Shopify; and TikTok commerce, including TikTok Shop and TikTok ads.
• Ability to organize, prioritize, and manage multiple accounts and sales opportunities with strong attention to detail.
• Ability to adapt to new services, sales processes, platform changes, and revenue goals.
• Clear and confident communication and a proactive, sales-minded approach to growing revenue and client relationships.

Responsibilities

• Meet or exceed upsell and renewal targets and contribute to individual and company revenue objectives.
• Own and maintain an active expansion pipeline across an assigned client portfolio, including accurate revenue forecasting and progress tracking.
• Analyze account performance, client objectives, and market trends to identify opportunities for additional CTC services and incremental ROI.
• Collaborate with internal teams to develop and deliver data-driven proposals aligned with client growth goals and CTC’s services.
• Lead strategic client conversations, present performance insights, and position upsell opportunities as extensions of client success.
• Prepare accurate proposals, scopes, and contracts that align client needs with CTC services and internal guidelines.
• Act as a trusted client advisor and advocate, ensuring expansion initiatives support client results, satisfaction, and long-term partnership value.
• Monitor client goals, concerns, and market dynamics; identify risks early and provide proactive solutions.
• Work with internal teams, including Strategy, Creative, Email, and Operations, to resolve client challenges promptly.
• Use AI tools to improve preparation, uncover account insights, and work more efficiently.
• Deliver clear, organized, complete, and high-quality communication and work across client engagements.
• Manage priorities, meet deadlines, fulfill commitments, and move projects from concept to completion.
• Model preparation, responsiveness, and follow-through for peers.
• Seek feedback and improve workflows, communication, and the client experience.
• Manage expansion and renewal opportunities from discovery through proposal, objection handling, negotiation, and close.
• Build relationships with internal departments and develop knowledge of their services to connect client needs with suitable solutions.
• Track client satisfaction, contract timing, and delivered value, and work with account strategy leads to address risks and prepare for renewals.

Benefits

• 401(k) program with a 3% company match after 90 days of employment.
• Flexible Time Off policy coordinated with a supervisor.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Wellness reimbursement program supporting mental, physical, and spiritual health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed