Associate Account Executive

Bixby Telephone Company•Bixby, OK

About The Position

The Associate Account Executive is an entry-level business sales position focused on developing new business opportunities for BTC Broadband. The role prospects for new customers, builds relationships, identifies business needs, and develops qualified sales opportunities. It has a strong focus on Managed IT/MSP opportunities, including in areas where BTC Broadband may not currently offer or be able to provide broadband service. Qualified opportunities are developed in partnership with an Account Executive or Senior Account Executive, who typically handles further discovery, solution development, proposals, negotiation, and closing. The Associate Account Executive may remain involved as appropriate. The position requires someone proactive, self-motivated, confident, comfortable meeting new people, and interested in developing relationships and pursuing new business. The employee works independently in the field and collaborates with Sales, Account Relations, Managed Services, and Marketing. Regular travel for field prospecting and customer visits is required, along with the ability to work in an office environment and use standard computer and business equipment.

Requirements

A bachelor's degree is preferred; one year or more of relevant experience may be considered in place of a degree.
Previous sales, customer service, business development, or telecommunications experience is preferred but not required; entry-level candidates with confidence, a strong work ethic, a positive attitude, and willingness to learn are encouraged to apply.
Ability to communicate effectively, build relationships, and interact professionally with customers, prospects, and the public.
Strong verbal and written communication skills, including the ability to communicate professionally with business owners, executives, IT professionals, and other decision-makers.
Comfort initiating conversations with prospective customers by phone and in person, including door-to-door prospecting.
Ability to build rapport, ask effective questions, listen to customer needs, and identify potential opportunities.
Self-motivated, persistent, competitive, and comfortable working independently in a field-based sales environment.
Strong organizational skills and ability to manage prospect information, follow-up activities, and multiple priorities.
Willingness and ability to learn complex technology solutions, including Managed IT, cybersecurity, networking, cloud, telecommunications, and business internet.
Ability to learn and effectively use CRM and sales technology, including HubSpot.
Professional demeanor and commitment to providing a positive customer experience.
Valid Oklahoma driver's license and ability to meet the local field prospecting travel requirements of the position.

Nice To Haves

Bachelor's degree.
Previous sales, customer service, business development, or telecommunications experience.

Responsibilities

Identify, research, and prospect for new business customers through in-person and telephone cold calling, door-to-door prospecting, networking, referrals, business research, and other outbound sales activities.
Prospect for and develop new Managed IT/MSP opportunities, including with businesses in areas where BTC Broadband may not currently offer or be able to provide broadband service.
Identify businesses that may need Managed IT, cybersecurity, cloud, networking, telecommunications, business internet, hosted voice, and related technology solutions.
Initiate conversations with business owners, executives, IT decision-makers, office managers, and other key contacts to identify needs, conduct initial discovery, qualify opportunities, and determine potential services and timing.
Generate qualified sales opportunities and appointments, then transition them to an Account Executive or Senior Account Executive for further discovery, solution development, proposals, negotiation, and closing; remain involved as appropriate.
Accurately document prospecting activity, customer conversations, contacts, opportunities, and follow-up activities in HubSpot and other company systems.
Maintain an organized prospect and target-account list and consistently follow up with prospective customers.
Participate in customer meetings, ride-alongs, MSP consultations, product training, and other sales activities to develop business sales knowledge and skills.
Develop a working knowledge of BTC Broadband's business products and services, including business internet, fiber, hosted voice, telecommunications, Managed IT, cybersecurity, cloud, networking, and related technology solutions.
Work closely with Sales Management, Account Relations, Managed Services, and Marketing to support the development of qualified business opportunities.
Represent BTC Broadband professionally and positively when interacting with prospective and existing customers.
Perform other related duties as assigned by management.