Community Account Specialist

Essex Property Trust•San Francisco, CA

6d•$27 - $31•Onsite

About The Position

The Community Account Specialist is responsible for the community’s accounting operations, including posting payments, processing Deposit Accounting forms, completing Final Deposit Accounting, and performing related administrative and customer service duties in compliance with company policies and processes. The role communicates with residents about move-ins, ledger balances, past move-out balances, and eviction status, and resolves customer escalations in a timely and accurate manner. It supports collection activity and legal proceedings related to unpaid rent, maintains accurate systems and reporting, and works with internal and external stakeholders including Accounting and Legal. The position is primarily performed at an Essex office location and requires a five-day workweek that will likely include weekend coverage. Duties involve extended periods at a desk or workstation, regular delivery of resident notices, and occasional travel for meetings, training, community visits, and court appearances. New hires generally start at $26.92–$31.25 per hour. The role is also eligible for participation in Essex’s discretionary Annual Bonus program.

Requirements

High school diploma or equivalent required.
Valid driver's license required.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents and solve problems involving several options.
Ability to make decisions with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized with demonstrated project management skills.
Ability to exercise initiative and meet job requirements and assignments.
Regular, consistent, and timely attendance.
Five-day workweek that will likely include weekend coverage.
Ability to perform work involving extended periods of sitting, regular delivery of resident notices, and walking and using stairs for prolonged periods.

Nice To Haves

College degree preferred.
One year of experience in a customer service environment preferred.

Responsibilities

Communicate with residents regarding move-in processes, ledger balances, past move-out balances, and eviction status; resolve customer escalations promptly and accurately.
Provide a high level of customer service to residents, vendors, teammates, and corporate departments through collaboration and communication.
Ensure compliance with company money management and accounts receivable policies and procedures.
Manage the collection process, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Complete accounting responsibilities, including revenue management and timely processing of Deposit Accounting and Accounting Month End.
Keep systems up to date and accurate to support data integrity and reporting.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad hoc requests and reports as needed.
Follow Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC requirements.
Maintain regular, consistent, and timely attendance.
Travel occasionally for meetings, training, community visits, and court appearances.