Community Account Specialist

Essex Property Trust•Seattle, WA

1d•$25 - $34•Onsite

About The Position

The Community Account Specialist is responsible for the community’s accounting operations, including posting payments, processing Deposit Accounting forms, completing Final Deposit Accounting, and performing related administrative and customer service duties in compliance with company policies and processes. The role communicates with residents about move-ins, ledger balances, past move-out balances, and eviction status, and resolves customer escalations. The specialist supports collections and accounts receivable, maintains accurate systems and records, and completes revenue management and month-end accounting tasks. The position also supports legal proceedings related to unpaid rent, including unlawful detainer, small claims, and eviction processes, and works with internal and external stakeholders such as Accounting and Legal. The position is based primarily at an Essex office location and follows a five-day workweek that will likely include weekend coverage. Occasional travel is required for meetings, training, community visits, and court appearances. The role involves extended periods sitting at a desk or workstation and regularly delivering resident notices, which may require walking and using stairs for prolonged periods.

Requirements

High school diploma or equivalent required.
Valid driver's license required.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in different situations.
Ability to make decisions using a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized, with demonstrated project management skills.
Ability to exercise initiative and meet job requirements and assignments.

Nice To Haves

College degree preferred.
One year of experience in a customer service environment preferred.

Responsibilities

Communicate with residents regarding the move-in process, ledger balances, past move-out balances, and eviction status.
Resolve customer escalations in a timely and accurate manner.
Provide customer service to residents, vendors, teammates, and corporate departments through collaboration and communication.
Ensure compliance with company money management and accounts receivable policies and procedures.
Manage the collection process, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Complete accounting responsibilities, including revenue management, Deposit Accounting, Final Deposit Accounting, and Accounting Month End.
Keep systems accurate and up to date to support data integrity and reporting.
Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
Assist with ad hoc requests and reports as needed.
Manage relationships with internal and external stakeholders, including Accounting, Legal, and other Essex departments, while following Essex policies and procedures.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, local building codes, OSHA, and EEOC requirements.
Attend work regularly, consistently, and on time.