Community Account Representative

Comcast Resume•Plymouth, MI

About The Position

The Community Account Representative facilitates growth in assigned Communities by promoting Comcast video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile products. The role builds strong relationships with property management and leasing staff to support product sales and retention, and provides ongoing sales support to Communities. It applies advanced product knowledge and sales-process experience to maximize sales, identify new opportunities, and pitch offerings such as Property Management Software integration and advanced products. The position works with moderate guidance within its area of knowledge.

Requirements

2–5 years of relevant work experience.
Skills in critical thinking and problem solving, customer experience, relationship building, sales, and sales processes.
Ability to work nights and weekends and variable schedules as necessary.
Regular, consistent, and punctual attendance.

Nice To Haves

Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

Promote Comcast products and demonstrate current knowledge of product features, benefits, differences, pricing, campaigns, and competitive offerings.
Grow awareness, penetration, retention, and interest in XFINITY products at assigned Communities using available programs, including property-management visits and incentives, channel partnerships, and marketing materials.
Follow up with customers and property staff about sales, product, technical, and customer-care issues; coordinate prompt resolution across customer care, billing, and technical support as a single point of contact.
Build working relationships with property management and leasing staff and leverage their support through onsite programs and events.
Visit new-build Communities regularly before and after occupancy, manage and attend onsite events to generate subscriber growth, and ensure services are available before occupancy dates for new-build and win-back Communities.
Identify and pitch new opportunities to property management staff, including advanced products, and arrange leads or meetings for Xfinity Account Executives.
Partner with Comcast Business to support current accounts and pitch incremental opportunities within the Community ecosystem.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
Perform other duties and responsibilities as assigned.
Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of customers, colleagues, investors, and communities.