Community Account Representative

Comcast • Denver, CO

4d

About The Position

The Community Account Representative facilitates growth and penetration of Comcast products in assigned communities by promoting video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile. The role develops relationships with property management and leasing staff that support sales and customer retention, and provides ongoing sales support to communities. It uses advanced product knowledge and sales experience to maximize sales, identify new opportunities such as Property Management Software integration and advanced products, and support Comcast Business opportunities. The position works with moderate guidance in its area of knowledge.

Requirements

• 2–5 years of relevant work experience.
• Advanced knowledge of Comcast products and services, including video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile.
• Thorough, current competitive knowledge of product features, benefits, differences, pricing, and campaigns.
• Sales process experience.
• Ability to develop relationships with property management and leasing staff and promote products to assigned communities.
• Ability to work nights and weekends on variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Promote Comcast products to assigned communities using advanced product knowledge and current competitive knowledge of features, benefits, differences, pricing, and campaigns.
• Facilitate product penetration, awareness, retention, and interest through community-level programs, including onsite visits, property management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff on sales, product, technical, and customer care issues.
• Coordinate timely resolution of product and customer care issues across customer care, billing, and technical support as a helpful single point of contact for customers, property staff, and internal teams.
• Develop working relationships with property management and leasing staff and leverage their support through onsite programs and events.
• Regularly call on and visit new-build communities before and after occupancy, and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available before occupancy dates in new-build and win-back communities.
• Identify and pitch new opportunities to property management staff in assigned communities.
• Pitch advanced products and arrange leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community ecosystem.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of customers, investors, colleagues, and communities.

Benefits

• Comcast benefits for eligible employees, described as a range of personalized options, expert guidance, and always-on tools to support physical, financial, and emotional needs.
• Most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level