Community Account Representative 2

Comcast Resume • Tigard, OR

7d

About The Position

The Community Account Representative 2 facilitates growth and awareness of Comcast products in assigned residential communities. The role promotes video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile, while building relationships with property management and leasing staff to support sales, retention, and customer experience. The representative provides ongoing sales support, uses advanced knowledge of Comcast offerings and the sales process, and identifies opportunities such as property management software integrations and advanced products. The role works with moderate guidance in its area of knowledge.

The representative supports community-level sales and service by coordinating onsite programs and events, following up on customer and property staff issues, and working across customer care, billing, and technical support to help resolve concerns. The position regularly calls on new-build communities before and after occupancy and ensures Comcast services are available ahead of occupancy dates for new-build and win-back communities. Work may include nights, weekends, and variable schedules as necessary.

Requirements

• 2–5 years of relevant work experience.
• Skills in communication, customer experience, relationship building, sales, and strategic objectives.
• Ability to work nights and weekends and variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Promote Comcast video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile offerings to assigned communities.
• Use knowledge of product features, benefits, differences, pricing, and campaigns, along with competitive knowledge, to support sales.
• Facilitate product penetration, awareness, retention, and customer interest through onsite visits, property management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff on sales, product, technical, and customer care issues.
• Coordinate issue resolution across customer care, billing, and technical support, serving as a point of contact for customers, property staff, and internal teams.
• Develop working relationships with community property management and leasing staff and leverage those relationships through onsite programs and events.
• Call on and visit new-build communities regularly before and following occupancy, and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available before occupancy dates for new-build and win-back communities.
• Identify and pitch opportunities to property management staff, including advanced products, and set up leads or meetings for Xfinity Account Executives.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level