Community Account Representative 2

Comcast • Tigard, OR

4d

About The Position

The Community Account Representative is responsible for growing Comcast product penetration in assigned communities by promoting video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile. The role develops relationships with property management and leasing staff to support sales, customer retention, and ongoing service engagement. It uses advanced product knowledge and sales experience to maximize sales, identify new opportunities, and provide support to assigned communities. The position works with moderate guidance in its area of knowledge.

The representative supports new-build and existing communities through regular visits, onsite programs and events, marketing materials, and coordination with internal teams. The role also pitches opportunities such as Property Management Software integration and advanced products, and partners with Comcast Business to support existing accounts and identify additional opportunities.

Requirements

• 2–5 years of relevant work experience.
• Strong communication, customer experience, relationship-building, and sales skills.
• Ability to work nights and weekends and variable schedules as necessary.
• A bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Nice To Haves

• Bachelor's degree.
• Experience promoting or supporting video, high-speed Internet, voice, home security, or mobile products and services.

Responsibilities

• Promote Comcast products and services to assigned communities using advanced product knowledge.
• Maintain thorough, current knowledge of competitor offerings, product features and benefits, pricing, and campaigns.
• Grow awareness, penetration, retention, and interest in XFINITY products at the community level through onsite visits, property management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff about sales, product, technical, and customer care issues.
• Coordinate prompt resolution of product and customer care issues across customer care, billing, and technical support, serving as a point of contact for customers, property staff, and internal teams.
• Build working relationships with property management and leasing staff and leverage those relationships through onsite programs and events.
• Regularly call on and visit new-build communities before and after occupancy, and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available before occupancy dates in new-build and win-back communities.
• Identify and pitch new opportunities to property management staff.
• Pitch advanced products and arrange leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, and variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the best interests of colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits and support options intended to support employees' physical, financial, and emotional well-being; details are available in the benefits summary on Comcast's careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level