Community Account Representative

Comcast Resume • Denver, CO

5d • $65,918 - $98,877

About The Position

The Community Account Representative facilitates growth and awareness of Comcast products in assigned residential communities. The role promotes video, high-speed internet, voice, XFINITY Home, and XFINITY Mobile; builds relationships with property management and leasing staff; provides ongoing sales support; and uses product and sales knowledge to maximize sales and retention. The representative identifies new opportunities, including property management software integration and advanced products, and works with moderate guidance within their area of knowledge.

The position also serves as a point of contact to help resolve product, technical, billing, and customer-care issues. It involves regular visits to communities, including new-build communities before and after occupancy, and attendance at onsite events to encourage subscriber growth. The role requires regular, consistent, and punctual attendance and the ability to work nights and weekends with variable schedules as necessary.

Requirements

• 2–5 years of relevant work experience.
• Bachelor’s degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in customer experience, product knowledge, and sales.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor’s degree.
• Experience promoting Comcast products and services or working with property management and residential communities.

Responsibilities

• Promote Comcast video, high-speed internet, voice, XFINITY Home, and XFINITY Mobile offerings to assigned communities, using thorough and current knowledge of product features, benefits, pricing, campaigns, and competitors.
• Grow awareness, penetration, retention, and interest in XFINITY products at the community level through onsite visits, property management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff on sales, product, technical, and customer-care matters; coordinate prompt resolution across customer care, billing, and technical support as a helpful point of contact.
• Build working relationships with property management and leasing staff and leverage their support through onsite programs and events.
• Regularly call on and visit new-build communities before and after occupancy, manage and attend onsite events, and ensure Comcast services are available before occupancy dates for new-build and win-back communities.
• Identify and pitch new opportunities to property management staff, including advanced products and leads or meetings for Xfinity Account Executives.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community ecosystem.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast Operating Principles, prioritize customer experience, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast benefits for eligible employees, described as personalized support for physical, financial, and emotional needs; specific benefits are not listed.
• Sales positions are generally eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level