Community Account Representative

Comcast Resume • Bloomington, IN

1d

About The Position

The Community Account Representative facilitates growth and awareness of Comcast products in assigned communities. The role promotes video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile; builds relationships with property management; and provides ongoing sales support. The representative uses product knowledge and sales experience to maximize sales, support customer retention, and identify opportunities such as property management software integration and advanced products. The role works with moderate guidance in its area of knowledge.

Requirements

• 2–5 years of relevant work experience.
• Skills in communication, customer care, customer service, sales process, and strategic objectives.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor's degree; applicants may also be considered based on a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Promote Comcast products to assigned communities and maintain current knowledge of product features, benefits, differences, pricing, and campaigns.
• Grow penetration, awareness, retention, and interest in XFINITY products through onsite visits, property management incentives, channel partnerships, and marketing materials.
• Follow up with customers and property staff on sales, product, technical, and customer-care issues, coordinating resolution across customer care, billing, and technical support as a single point of contact.
• Build working relationships with community property management and leasing staff and leverage their support through onsite programs and events.
• Regularly call on and visit new-build communities before and after occupancy and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available before occupancy dates for new-build and win-back communities.
• Identify and pitch new opportunities to property management staff, including advanced products, and arrange leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community ecosystem.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance, and work nights, weekends, and variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's operating principles, prioritize the customer experience, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Benefits options and guidance intended to support employees physically, financially, and emotionally, with personalized tools for everyday needs and major milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level