Community Account Representative 2

Comcast • Tigard, OR

4d

About The Position

The Community Account Representative 2 facilitates growth in assigned communities by promoting Comcast products and services, including video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile. The role builds relationships with property management and leasing staff to support sales, customer retention, and ongoing service awareness. It uses advanced product knowledge and sales experience to maximize sales and identify opportunities such as property management software integration and advanced products.

The representative provides ongoing sales support to assigned communities, coordinates with internal teams to resolve customer and property staff issues, and works with Comcast Business and other channel resources to support existing accounts and identify additional opportunities. The role operates with moderate guidance in its area of knowledge and requires independent judgment in significant matters. Regular, consistent, and punctual attendance is expected, as is availability for nights, weekends, and variable schedules as necessary.

Requirements

• 2–5 years of relevant work experience.
• Bachelor’s degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Advanced knowledge of Comcast products and services and sales process experience.
• Communication, customer service, relationship-building, and sales skills.
• Ability to work nights and weekends and variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor’s degree.
• Experience or coursework that, in combination, is relevant to the role.
• Knowledge of property management software integration and advanced products.

Responsibilities

• Promote Comcast video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile products to assigned communities.
• Use current competitive knowledge of product features, benefits, differences, pricing, and campaigns.
• Facilitate community-level product growth, awareness, retention, and interest through onsite visits, property management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff about sales, product, technical, and customer care issues.
• Coordinate prompt resolution of product and customer care issues across customer care, billing, and technical support, serving as a single point of contact.
• Build working relationships with property management and leasing staff and leverage their support through onsite programs and events.
• Call on and visit new-build communities regularly before and after occupancy, and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available before occupancy dates at new-build and win-back communities.
• Identify and pitch new opportunities to property management staff.
• Pitch advanced products to generate leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within communities.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, and variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast Operating Principles, prioritize customer experience, learn and advocate for Comcast products and digital tools, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the best interests of colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits and support options intended to address physical, financial, and emotional well-being; details are available in the benefits summary on its careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level