Community Account Representative 2

Comcast Resume • Tigard, OR

7d

About The Position

The Community Account Representative facilitates growth and awareness of Comcast products in assigned communities by promoting video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile. The role develops relationships with property management and leasing staff to support sales and customer retention, provides ongoing sales support, and uses advanced product knowledge and sales process experience to maximize sales. The representative identifies new opportunities, including Property Management Software integration and advanced products, and works with moderate guidance in their area of knowledge.

The position involves regular visits to new-build communities before and after occupancy, frequent onsite events, and coordination with property staff and internal teams to help resolve customer, product, billing, technical, and customer-care issues. The representative also works with Comcast Business to support existing accounts and identify additional opportunities. Regular attendance and the ability to work nights, weekends, and variable schedules are required.

Requirements

• 2–5 years of relevant work experience.
• Bachelor’s degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Advanced knowledge of Comcast products and services, including video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile.
• Current competitive knowledge of product features, benefits, differences, pricing, and campaigns.
• Sales process experience and ability to promote products and maximize sales.
• Communication, customer service, relationship-building, and sales skills.
• Ability to work nights, weekends, and variable schedules as necessary.

Nice To Haves

• Bachelor’s degree.
• Experience or knowledge related to Property Management Software integration and advanced products.

Responsibilities

• Promote Comcast products and services to assigned communities using advanced product knowledge and current competitive information.
• Increase product penetration, awareness, retention, and interest through onsite visits, property-management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff on sales, product, technical, and customer-care issues; coordinate resolution across customer care, billing, and technical support.
• Build working relationships with community property-management and leasing staff and leverage those relationships through onsite programs and events.
• Visit new-build communities regularly before and after occupancy and manage or attend onsite events to generate subscriber growth.
• Ensure Comcast services are available in new-build and win-back communities before occupancy dates.
• Identify and pitch opportunities to property-management staff, including advanced products, Property Management Software integration, and leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities within the community.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, and variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast Operating Principles, prioritize the customer experience, support teamwork and inclusion, participate in the Net Promoter System, and drive results and growth.

Benefits

• Comcast provides a range of benefit options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Further details are available in the benefits summary on the company careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level