Community Account Manager

Altice USA • New York, NY

7d • $58,738 - $96,499

About The Position

The Community Account Manager (CAM) manages a portfolio of multi-dwelling-unit properties and grows and maintains market share by acquiring new movers and win-back customers, and upgrading existing customers to maximize monthly recurring revenue. The CAM develops and manages relationships with onsite leasing staff, promotes the company’s products and service reliability to staff and residents, supports marketing-agreement goals, positions Optimum favorably against competitors, and contributes to contract renewals. The role also supports customer penetration at new-build properties by coordinating with onsite sales personnel and internal field operations to reach prospective customers early.

The CAM coordinates marketing events and property visits, tracks sales and property activity, addresses service issues with internal teams, and acts as a point of contact for bulk-property onboarding and de-bulk events. The position requires travel of up to 75% and independent work. Starting pay at the time of hire is $58,738 to $96,499 per year, based on job-related factors including skills and experience.

Requirements

• At least 5 years of related experience.
• Ability to travel up to 75%.
• Strong communication skills.
• Proficiency in Microsoft Excel and the Office Suite.
• Business development experience emphasizing new-customer acquisition and relationship management.
• Self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and ability to work with Salesforce, sales order entry, and CRM platforms.
• Strong people and relationship-management skills.
• Valid driver’s license in good standing in the state of current residence, which must be maintained.
• Must be authorized to work for any employer in the United States; visa sponsorship is not provided.

Responsibilities

• Achieve monthly sales and revenue quotas and key performance indicators consistently.
• Coordinate marketing events and cultivate relationships with sales staff, leasing staff, and homeowners associations while representing the brand and providing service excellence.
• Conduct onsite and virtual visits with property staff; update and replenish sales collateral; and educate leasing staff about product offers and the value of the Optimum brand.
• Schedule quarterly or semiannual property reviews with staff to assess business trends and share property performance against established targets.
• Liaise between property management and internal Technical Operations, Construction, and Sales Support teams to address service issues affecting timely, exceptional service.
• Track and report sales, events, visits, and property escalations in a timely manner.
• Serve as a point of contact for bulk-property management staff and coordinate new-customer onboarding and de-bulk events.
• Perform other duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed