Community Account Representative

Comcast • Bloomington, IN

17h

About The Position

The Community Account Representative facilitates the growth, awareness, retention, and interest in Comcast products within assigned communities. The role promotes video, high-speed Internet, voice, XFINITY Home, and XFINITY Mobile; builds strong relationships with property management and leasing staff; and provides ongoing sales support. The representative uses advanced product knowledge and sales-process experience to maximize sales, identify new opportunities, and support the availability of services in new-build and win-back communities. The role works with moderate guidance within its area of knowledge and requires independent judgment in significant matters.

Requirements

• 2–5 years of relevant work experience.
• Skills in communication, customer care, customer service, and the sales process.
• Ability to work nights and weekends and variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree is preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.

Responsibilities

• Promote Comcast products and services to assigned communities using advanced product knowledge.
• Maintain thorough, current knowledge of competitors’ features, benefits, product differences, pricing, and campaigns.
• Grow product penetration, awareness, retention, and interest through on-site visits, property-management incentives, channel partnerships, and marketing collateral.
• Follow up with customers and property staff on sales, product, technical, and customer-care issues.
• Coordinate timely resolution of product and customer-care issues across customer care, billing, and technical support, serving as a single point of contact.
• Build working relationships with property management and leasing staff and leverage their support through on-site programs and events.
• Regularly call on and visit new-build communities before and after occupancy, and manage and attend on-site events to generate subscriber growth.
• Ensure services are available before occupancy dates in new-build and win-back communities.
• Identify and pitch new opportunities to property management staff, including Property Management Software integration and advanced products.
• Pitch advanced products to generate leads or meetings for an Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pursue incremental opportunities within the community ecosystem.
• Maintain regular, consistent, and punctual attendance; work nights and weekends and variable schedules as necessary.
• Follow Comcast's Operating Principles, prioritize the customer experience, support teamwork and inclusion, participate in the Net Promoter System, and drive results and growth.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast offers an array of benefits and options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level