Community Account Manager - North
About The Position
CareDx is a precision medicine diagnostics company working in transplant, specialty oncology, and cell therapy. The Community Account Manager (CAM) drives utilization of AlloSure, CareDx’s donor-derived cell-free DNA test, within the general nephrology channel. The CAM collaborates with Transplant Account Managers, Clinical Liaisons, and Solutions Account Managers to grow adoption among current users and generate new business in non-user accounts. The role calls for collaborative problem-solving, strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centered approach. The CAM develops and executes account-specific strategies to drive growth, meet sales targets, gain market share, expand CareDx’s presence, and achieve commercial goals. The role uses clinical and product knowledge to educate community nephrologists about AlloSure testing and CareDx Pharmacy services; builds relationships with customer stakeholders; addresses customer issues; and manages expectations and satisfaction. The CAM also forecasts and manages the sales pipeline, monitors account and territory performance, reports to regional leadership, and partners with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to address customer needs. This is a remote, U.S.-only role requiring travel up to 75% or greater within the assigned region, including frequent day trips. Compensation includes a stated U.S. base salary range plus incentive variable compensation; the role may also be eligible for discretionary bonuses or incentives and restricted stock units.
Requirements
- Bachelor’s degree in a science-based field, such as biology or chemistry.
- At least 2 years of sales or account management experience in the healthcare industry.
- Experience selling into physician-owned practices and hospitals and navigating multiple stakeholders in a total-office call.
- Strong interpersonal skills for building and maintaining relationships with nephrology professionals.
- Track record of developing effective account strategies that maximize business outcomes.
- Demonstrated success winning new business and exceeding sales quotas.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 75% or greater within the region, including frequent day trips.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.
Nice To Haves
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory services.
Responsibilities
- Develop and execute strategic account plans and tactics to drive growth, adoption, market share, and sales target achievement.
- Educate community nephrologists on AlloSure testing and CareDx Pharmacy services using clinical, scientific, product, and clinical-study knowledge.
- Identify customer stakeholders and influencers, build relationships and partnerships, and gather feedback about customer needs, products, and features.
- Resolve customer issues promptly, manage expectations, and support customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies at account and territory levels.
- Prepare performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
- Travel within the assigned region, including frequent day trips.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for a full-time employee donating an organ or bone marrow.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
