Communications Specialist - Communication Center - PT - 12-hr shifts 6:00am-6:00pm with occasional rotating weekends

Northeast Georgia Medical Center•Gainesville, GA

About The Position

The Communications Specialist receives incoming calls and connects callers with the appropriate parties. The role alerts appropriate personnel during emergencies, beeps or locates physicians for people inside and outside the facility, maintains current extension and outside emergency-number listings, and monitors fire, burglar, medical-gas, and other alarms. The position handles internal and external calls and communication requests, routes accurate messages to on-call physicians and personnel, and follows physicians’ individual call-handling requests. It requires knowledge of emergency codes and procedures, timely responses to alarms, effective communication with physicians, employees, patients, and other callers, and guidance on communication equipment and phone procedures. The role also reports beeper or phone-system failures to telephone communication staff and ensures appropriate use of personal protective equipment by the employee and supervised staff.

Requirements

High school diploma or GED.
Professional customer service attitude.
Ability to communicate with customers and assess their needs.
Computer and typing skills.

Nice To Haves

One year of clerical experience with prior PBX operation experience.

Responsibilities

Screen and refer calls, beeps, and pages to appropriate sources.
Handle internal and external calls and requests for pages, beeps, or information.
Follow hospital policy to limit overhead paging to situations where it is necessary.
Process communication through pagers, security radios, alarm monitoring companies, and other systems.
Maintain knowledge of emergency codes and procedures and take appropriate immediate action.
Respond calmly and promptly to non-medical emergency alarms; know audible emergency codes and whom to contact.
Provide information to physicians and other key on-call personnel and route accurate messages to them.
Follow physicians’ individual requests for handling calls and contact the on-call physician as appropriate.
Place calls for physicians inside and outside the facility.
Communicate on-call physician and personnel information or changes to co-workers.
Guide employees, patients, and physicians on communication equipment and explain phone procedures and capabilities.
Assist patients with long-distance billing procedures and general phone information.
Report beeper and phone-system failures to telephone communication staff.
Correctly use and ensure supervised staff correctly use appropriate personal protective equipment.