Communications Specialist - Communication Center - PT - 12-hr shifts 6:00am-6:00pm with occasional rotating weekends
About The Position
The Communications Specialist in the Communication Center receives incoming calls and connects callers with the appropriate parties. The role alerts appropriate personnel during emergencies, beeps and/or locates physicians for people inside and outside the facility, maintains current extension and outside emergency-number listings, and monitors fire, burglar, medical-gas, and other alarms. The specialist provides effective communication services throughout the hospital, including call screening, paging, beeper requests, information requests, and use of communication equipment. The position requires knowledge of emergency codes and procedures, calm and timely responses to alarms, accurate routing of messages to physicians and other on-call personnel, and guidance to employees, patients, and physicians on phone procedures and communication equipment. The posting identifies the position as part-time with 12-hour shifts from 6:00 a.m. to 6:00 p.m. and occasional rotating weekends.
Requirements
- High school diploma or GED.
- Professional customer service attitude and ability to communicate with and assess customer needs.
- Computer and typing skills.
Nice To Haves
- One year of clerical experience with prior PBX operation experience.
Responsibilities
- Screen and route calls, beeps, and pages to appropriate sources; handle incoming and outgoing calls and requests for pages, beeps, or information.
- Follow hospital policy to minimize overhead paging and process communications effectively using pagers, security radios, alarm monitoring systems, and other channels.
- Maintain knowledge of emergency codes and procedures, take appropriate immediate action, and respond calmly and promptly to medical and non-medical emergency alarms.
- Provide information to physicians and other on-call personnel, route accurate messages, follow physicians’ call-handling requests, and place calls for physicians inside and outside the facility.
- Communicate changes and information about on-call physicians and other personnel to coworkers.
- Guide employees, patients, and physicians in using communication equipment and phone procedures, including long-distance billing and general phone information.
- Consult telephone communication staff to report beeper or phone system failures.
- Correctly use appropriate personal protective equipment and ensure staff under supervision use it correctly.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
