Communications Specialist - Communication Center - PT - 12-hr shifts 6:00pm-6:00am with occasional rotating weekends

Northeast Georgia Health System•Gainesville, GA

11d

About The Position

The Communications Specialist works in the Communication Center and receives incoming calls, connecting callers with the appropriate parties. The role alerts appropriate personnel during emergencies, beeps or locates physicians for people inside and outside the facility, maintains current extension and emergency-number listings, and monitors fire, burglar, medical gas, and other alarms. The position handles calls, pages, beeps, and information requests; follows hospital paging policies; and processes communications through systems such as pagers, security radios, and alarm-monitoring services. The specialist maintains knowledge of emergency codes and procedures, responds appropriately to alarms, routes accurate messages to on-call physicians and other personnel, and communicates updates with coworkers. The role also explains communication equipment and phone procedures to physicians, employees, and patients, and reports beeper or phone-system failures to telephone communication staff. The specialist correctly uses and ensures supervised staff correctly use appropriate personal protective equipment.

Requirements

High school diploma or GED.
Professional customer service attitude and ability to communicate with customers and assess their needs.
Computer and typing skills.

Nice To Haves

One year of clerical experience with prior PBX operation experience.

Responsibilities

Screen and route incoming calls, pages, beeps, and information requests to appropriate sources.
Handle calls and communication requests inside and outside the hospital, following policy to minimize overhead paging.
Process communications using pagers, security radios, alarm-monitoring services, and other communication methods.
Maintain knowledge of emergency codes and procedures and take appropriate immediate action during emergencies.
Respond calmly and promptly to non-medical emergency alarms and know whom to contact for each type of emergency.
Provide information to physicians and other on-call personnel and route accurate messages according to their instructions.
Place calls for physicians inside and outside the facility and communicate on-call updates and changes to coworkers.
Guide patients, physicians, and employees on communication equipment, phone procedures, and capabilities.
Assist patients with long-distance billing procedures and general phone information.
Report beeper and phone-system failures to telephone communication staff.
Correctly use and ensure staff under supervision correctly use appropriate personal protective equipment.