Communications Specialist - Communication Center - PT - 12-hr shifts 6:00am-6:00pm with occasional rotating weekends

Northeast Georgia Health System • Gainesville, GA

11d

About The Position

The Communications Specialist receives incoming calls and connects callers with the appropriate parties. The role alerts appropriate personnel during emergencies, beeps and/or locates physicians for people inside and outside the facility, maintains current extension and outside emergency-number listings, and monitors fire, burglar, medical gas, and other alarms.

The specialist screens and routes calls, pages, and beeps; supports communication within and outside the hospital; responds to emergency codes and alarms; and provides accurate information and messages to physicians and other on-call personnel. The role also guides employees, patients, and physicians in using communication equipment and phone procedures.

Requirements

• High school diploma or GED.
• Professional customer-service attitude and ability to communicate with customers and assess their needs.
• Computer and typing skills.

Nice To Haves

• One year of clerical experience with prior PBX operation experience.

Responsibilities

• Screen and refer calls, beeps, and pages to appropriate sources, following hospital policy to limit overhead paging to necessary situations.
• Process communications inside and outside the hospital, including pagers, security radios, and alarm-monitoring communications.
• Maintain knowledge of emergency codes and procedures and take appropriate, timely action during medical and non-medical emergencies.
• Provide information to physicians and on-call personnel, route accurate messages, and follow physicians’ instructions for handling their calls.
• Place calls for physicians inside and outside the facility and communicate changes involving on-call physicians and other personnel to coworkers.
• Guide physicians, employees, patients, and physician-office employees on communication equipment, phone procedures, and capabilities.
• Assist patients with long-distance billing procedures and general phone information.
• Report beeper and phone-system failures to telephone communication staff as needed.
• Correctly use appropriate personal protective equipment and ensure staff under supervision use it correctly.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED