Communications Group Manager

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

The Communications Group Manager leads enterprise communications strategy for Human Resources at PNC, covering priorities such as HR modernization, transformation, talent, culture, and enterprise change. The role connects PNC’s business and talent strategies to the employee experience and serves as a trusted communications advisor to senior HR leaders. It shapes strategy, anticipates workforce and stakeholder impacts, identifies communications risks and opportunities, and counsels leaders on complex and sensitive issues. The manager leads a team of communications professionals and collaborates across Human Resources, Corporate Communications, and the broader organization to drive clarity, adoption, and business outcomes. The role establishes the team’s strategic direction and oversees the planning, research, development, execution, and measurement of communications strategies for business priorities. It also builds executive and management relationships, leads issue resolution, and supports performance, coaching, and employee development. The position is based in Pittsburgh, Pennsylvania. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

Requirements

University or college degree typically required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Industry-relevant experience is typically 8 or more years.
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility.
Significant experience in corporate, employee, HR, or change communications within a large, complex organization.
Demonstrated experience advising senior executives, providing communications counsel, and influencing business decisions across functions and organizational levels.
Deep experience leading communications for organizational transformation and workforce change, including anticipating stakeholder impacts, adoption needs, and communications risks.
Experience handling complex and sensitive workforce and organizational matters with discretion and sound judgment, and translating complex issues into clear, actionable communications.
Experience leading and developing communications professionals, setting priorities, and coordinating work across multiple stakeholders.
Experience using qualitative and quantitative insights to evaluate communications effectiveness and inform strategic recommendations.
Candidates must demonstrate the knowledge, skills, and abilities appropriate for the role.
No employment visa sponsorship or STEM OPT participation is available for this position.

Nice To Haves

Master’s degree, PhD, or relevant certifications.
Experience in external communications, executive positioning, thought leadership, and/or workforce or labor-related communications.
Skills in branding, change management, creative process, design thinking, digital marketing, media relations, prioritization, strategic communication planning, or strategic planning.

Responsibilities

Lead communications strategy for HR modernization, transformation, talent, culture, and other significant workforce initiatives, aligning communications with PNC’s business and talent strategies.
Develop change communications strategies that create clarity, equip leaders and employees to navigate change, and drive adoption.
Shape the end-to-end HR communications experience across employee and leader channels.
Partner across Human Resources, Corporate Communications, and the broader organization to align priorities and coordinate communications execution.
Lead executive communications and positioning for senior HR leaders, including internal and external opportunities as appropriate.
Establish measurement approaches and use qualitative and quantitative insights to evaluate communications effectiveness and inform recommendations.
Advise senior HR leaders on complex and sensitive business and workforce matters, anticipating stakeholder impacts and communications or reputational risks and opportunities.
Anticipate emerging communications needs and recommend strategies that support HR and enterprise objectives.
Lead, coach, and develop communications professionals; set direction and priorities, coordinate work, and hold the team accountable for results.
Establish and lead communications strategies and oversee the planning, research, and development of content for complex communications initiatives.
Lead the resolution of issues and maintain executive and management client relationships, providing counsel on communications.
Engage other parts of the organization to ensure strategic alignment, clarity, and accuracy of messages.
Lead team business analytics, reporting, and accountability frameworks to drive results and integrate marketing and business strategies in support of initiatives.
Manage performance and provide continuous coaching and development so employees can achieve business results and adapt to evolving strategies and industry changes.
Model customer focus and effectively assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
As a people manager, cultivate diverse and inclusive teams, role-model PNC values, enable change, take ownership of results, empower others, and develop talent.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.