Communications Group Manager

PNC•Pittsburgh, PA

4d•Onsite

About The Position

The Communications Group Manager leads enterprise communications strategy for Human Resources across priorities including HR modernization, talent, culture, transformation and enterprise change. The role connects PNC’s business and talent strategies to the employee experience and serves as a trusted communications advisor to senior HR leaders, providing counsel on complex and sensitive business and workforce matters. The manager sets the strategic direction of the communications team and leads the planning, research, development, execution and measurement of communications strategies. The role works across Human Resources, Corporate Communications and the broader organization to align priorities, coordinate execution, create clarity and drive adoption and business outcomes. It also leads executive communications and positioning for senior HR leaders, as appropriate, and oversees team development, performance and accountability. The position is based in Pittsburgh, Pennsylvania. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

Requirements

Typically, a university or college degree; a comparable combination of education, job-specific certifications and experience may be considered in lieu of a degree.
Typically, 8 or more years of industry-relevant experience.
Typically, at least 5 years of prior management experience.
Proven leadership experience with a moderate to large scope of responsibility.
Appropriate knowledge, skills and abilities for the role, including business acumen, effective communications, strategic thinking, organizational communications, copywriting and editing, storytelling, influencing through expertise, effectiveness measurement and performance management.
Ability to focus on customer needs and satisfaction in business decisions.
Ability to assess and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Significant corporate, employee, HR or change communications experience within a large, complex organization.
Demonstrated experience advising senior executives, providing communications counsel and influencing business decisions across functions and organizational levels.
Deep experience leading communications for organizational transformation and workforce change, including anticipating stakeholder impacts, adoption needs and communications risks.
Experience navigating complex and sensitive workforce and organizational matters with discretion and sound judgment, and translating complex issues into clear, actionable communications.
Experience leading and developing communications professionals, setting priorities and coordinating work across multiple stakeholders.
Experience using qualitative and quantitative insights to evaluate communications effectiveness and inform strategic recommendations.
Experience in external communications, executive positioning, thought leadership, or workforce or labor-related communications.
Master’s degree, PhD or relevant certifications.
Skills in branding, change management, creative process, design thinking, digital marketing, media relations, prioritization, strategic communication planning and strategic planning.

Responsibilities

Establish the strategic direction of the communications team and lead the development and execution of strategies that advance business priorities.
Lead communications strategies for HR modernization, transformation, talent, culture and significant workforce initiatives, aligning them with PNC’s business and talent strategies.
Develop change communications strategies that create clarity, equip leaders and employees to navigate change, and drive adoption.
Shape the end-to-end HR communications experience across employee and leader channels.
Partner with Human Resources, Corporate Communications and other parts of the organization to align priorities and ensure strategic alignment, clarity, accuracy and coordinated execution.
Lead executive communications and positioning for senior HR leaders, including internal and external opportunities as appropriate.
Oversee planning, research and content development for complex communications initiatives.
Establish measurement approaches and use qualitative and quantitative insights to assess communications effectiveness and inform recommendations.
Advise senior HR leaders and other management on communications matters, complex workforce issues, employee and stakeholder impacts, and communications and reputational risks and opportunities.
Lead in the resolution of issues and maintain relationships with executives and management at all levels.
Direct team analytics, reporting and accountability frameworks to drive results and integrate marketing and business strategies in support of programs and initiatives.
Lead, coach and develop communications professionals, set priorities, manage performance and hold the team accountable for results.
Model PNC’s expectations for people managers, including inclusion, living company values, enabling change, achieving results and developing employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.